Terms and Conditons

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SampleScience Terms and Conditions

By agreeing to proceed with your purchase you are agreeing to these terms and conditions in full. Please read them carefully and if you have any queries you should contact SampleScience prior to proceeding any further.

In the event of a pricing error SampleScience reserves the right to alter the pricing and/or the quantity of goods supplied to a customer to reflect the correct value.

Where a product or products are unable to be supplied due to unforeseen circumstances, SampleScience will put your order on back order and notify you of a delay in supply and the expected supply date.

SampleScience reserves the right to refuse to accept an order or to suspend a delivery at any time where circumstances dictate.

You acknowledge that once an order is placed it cannot be cancelled by you without providing SampleScience with at least 36 hours notice.

Delivery policy

Delivery will usually take place within 10 business days of the order date. If you have not received your Order in this time frame please contact us and we will trace your delivery.

SampleScience is not liable for any loss, damage or delay occasioned by you or any other person claiming through you arising from late or non delivery of the products ordered.

Returns policy

Should you receive goods that have been damaged in transit we will provide you with a replacement or alternative product of equal value of your choice or a full refund.

If you are dissatisfied with the produce you receive you can return it for a full refund under the following circumstances –

  • The product must be returned within 7 days of delivery; and
  • Upon internal testing of the product by SampleScience it is found to be faulty or defective; and•
  • SampleScience are satisfied that the product is in its original condition

SampleScience will bear the reasonable costs of returning goods that are defective or do not meet the product description. All other returns are at your expense.

Damage in transit

In the event that you receive goods which appear to have been damaged in transit you should refuse to accept delivery of the goods and  direct the delivery agent to return the delivery to SampleScience. Please notify SampleScience as soon as possible by telephone so the problem can be rectified.

If you have already accepted delivery and then notice that the goods appear to have been damaged during transit you should telephone SampleScience immediately so we can address the issue.

Force majeure

SampleScience shall not be liable for any delay or failure to perform its obligations if such failure is caused by any event for which SampleScience could not reasonably have exercised control.

Place of contract

This Contract is made in the State of Victoria and the parties agree that all disputes arising between them are to be dealt with in the Courts and Tribunals of the State of Victoria and be subject to the law of the State of Victoria.

Limitation of liability

SampleScience liability for breach of any condition or warranty implied or at law is to be limited to:

  1. The replacement of the produce to the equivalent value; and
  2. The payment of the costs of replacing the produce; and
  3. To the full extent permitted by law SampleScience shall not otherwise be liable for any loss or damage howsoever arising of whatsoever nature including but not limited to consequential loss in relation to the provision of produce pursuant to these terms and conditions.

Privacy policy

SampleScience complies with the Privacy Act 1988. The National Privacy Principles form part of this Privacy Policy. We are committed to protecting your privacy. We only collect the minimum amount of your private information to enable transactions between you and SampleScience. This information is used for nothing else and will never be shared with outside parties. All reasonable measures are taken to secure your personal data with SampleScience.

Water Sampling and Data Aquisition